Welcome to the We Make Curtains Help Desk

Managing Your Account

• Create An Account

• View Past Orders

• Edit Account Information

• Forgot Username Or Password

Shipping and Returns

• How Do I Return A Product

• Lost Or Damage Shipment

• International Shipping

• Shipping Policy

Ordering

• Methods Of Payment

• Methods Of Ordering

• Edit My Order

• Cancel My Order

• Place an Order

Create An Account      Back to Top
To create an Account, simply select the "my account" link and the top of the page from there you will be able to register with us.  If you do not wish to register an account with us, but wish to have your information stored for future orders click the "remember me" at the bottom of the billing page.  The next time you enter the site your billing information will be pre-filled, you must have Cookies enabled to take advantage of this feature.

View Past Orders      Back to Top
To view your past orders, login to your account and click the order history link.

Edit Account Information      Back to Top
If you wish to edit your account information, simply sign into your account and click the "update profile" button and change any information you wish to.  When you have finished click the save button.

Forgot Username Or Password      Back to Top
If you have forgot your username or password then simply send us an email using the email address you registered with and we will send you your new password or username.

How Do I Return a Product      Back to Top
To return an item, please wrap the package securely and send to the address below.  If the item is defective please provide a full description of the fault and return in its original box (if any) to the address below. For your protection we recommend that you use the recorded delivery service.

We Make Curtains
678 WoodBorough Road
Mapperley
Nottingham
NG3 5FS

Lost Or Damaged Shipment      Back to Top
Please call 0115 9555184
open 9.00-5.00pm

International Shipping      Back to Top
we currently do not ship worldwide, but will be looking into this in the future.

Shipping      Back to Top
Order online or by phone, we aim to dispatch in stock items within 48 hours after the purchase.  All items are packed with great care to ensure safe delivery.  All orders are delivered by Royal Mail "recorded delivery" or by Parcel Force 24 hour.  All orders will need to be singed for upon delivery.

Privacy Policy      Back to Top
We are committed to protecting your privacy.  We will only use the information that we collect lawfully ( in accordance with the Data Protection Act 1998.) We Collection information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.  We will not email you in the future unless you have given us your consent, by signing up to the the free product newsletter, or by way of replying to your email.  You may unsubscribe from our newsletter at any time by clicking on the unsubscribe link.  We will never pass or sell your email address to any third party.  The type of information we will collect about you (in order to process your purchase) includes:

• your name

• address

• phone number

• email address

• credit/debit card details

We will never collect sensitive information about you without your explicit consent.  The information we hold will be accurate and up to date.  You can check the information that we hold about you by emailing us.  If you find any inaccuracies we will delete or correct it promptly.

Methods Of Payment      Back to Top
You can pay using the following credit cards, all major cards accepted- MasterCard, Visa, Solo, Switch or Delta.

Methods Of Ordering      Back to Top
Three easy ways to order:

Phone: 0115 9555184
Fax: 0115 9555184
Email: orders@wemakecurtains.co.uk

Edit My Order      Back to Top
If you wish to change your order after it has been placed, please send us an email with what you wish to change it to.  If your order has already been processed you will not be able to change it.

Cancel My Order      Back to Top
If you wish to cancel your order after it has been placed, simply send us an email with all the relevant details.  However if your order has already been placed you will not be able to cancel it.

Place A Order      Back to Top
Simply navigate through the site to the products you want, once you've seen the item you would like simply add it to your shopping basket and press the checkout button to pay for the item.